Privacy Policy

CRANNIS TECHNOLOGY SERVICES LTD – PRIVACY POLICY

Crannis Technology Services Ltd respects your privacy. This Policy explains how we may use certain information we collect when you contact us, visit our Website or use our Products and Services. By using our Website or our Products and Services, you are consenting to our practices as described in this Privacy Policy.

This privacy policy explains how we use any personal information we collect about you:

  • What information do we collect and how.
  • How we use personal information.
  • How data is stored.
  • How we share personal information.
  • Access to your information and correction.
  • Other websites.
  • Social media.
  • Transfer of personal information.
  • How long do we keep your personal information for.
  • Changes to our privacy policy.
  • Our data promise.
  • How to contact us.

 

WHAT INFORMATION WE COLLECT AND HOW

The information we collect via Telephone, Email, forms on our Website, and Web Based Applications may include, any personal details you knowingly provide us with, such as name, address, telephone number, email address etc.

 

HOW WE USE PERSONAL INFORMATION

Crannis Technology Services Ltd uses Personal Information for responding to and processing inquiries, orders and service requests or generally for any other purpose related to the original purpose for which the Personal Information was collected.

Crannis Technology Services Ltd may also use Personal Information for supporting your relationship with Crannis Technology Services Ltd by designing services that are suitable to your needs, general product support and updates, marketing, alerting you to new product and services offerings as they become available, continuing existing service and support, and other similar purposes. This Information may also be used to provide you with notices about your purchases, your use of the products, and to carry out Crannis Technology Services Ltd’ obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

 

HOW THE DATA STORED?

The information we collect is stored securely on Crannis Technology Services Ltd servers and also in secure cloud vaults that operate inside the EU. This includes, Microsoft, Dropbox, IRIS, KashFlow & Google. All information is stored in an encrypted form. Information held by Microsoft & Dropbox on our behalf may be transferred outside of the EU but only where there are appropriate protections in place and in line with GDPR guidance.

 

HOW WE SHARE PERSONAL INFORMATION

Crannis Technology Services Ltd will not give, sell, share, or trade any Personal Information to any party outside of Crannis Technology Services Ltd except as outlined in this Policy or with appropriate consent. We may disclose Personal Information to a third party in the following limited circumstances:

  • As needed to enforce Crannis Technology Services Ltd’s Terms of Use, policies and any other contractual relationships with our Customers.
  • Bona fide sub-sontractors who help us to deliver our services.
  • When we have a good faith / belief that the disclosure is necessary to prevent or respond to fraud, defend our Websites or Products against possible attacks, or protect the property and safety of Crannis Technology Services Ltd, our Customers or the public.
  • As required by law, such as to comply with government building regulations, a witness summons, warrant, regulatory oversight or similar legal process.
  • In connection with any potential sale, transfer, merger, consolidation or other transaction involving all or part of our company.

 

MARKETING

We would like to send you information about our products and services. If you have consented to receive marketing, you may receive marketing emails. You have a right at any time to stop us from contacting you for marketing purposes, by clicking the unsubscribe link on any promotional email from us.

 

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

 

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies, although in a few cases some of our website features may not function as a result.

Detailed step by step guidance on how to control and delete cookies is available from www.aboutcookies.org

 

OTHER WEBSITES

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

 

SOCIAL MEDIA

You may use social media to contact us or share your views of our service.   We review publicly available social media and online sites to get a better understanding of what people are saying about us and our service for feedback purposes and to assist the people who prefer to contact us via social media.

The information we collect from social media and online sites sometimes includes personal information that has been put online and is publicly available, we make sure any information we use is properly credited to its source or it is made anonymous.

These online and social media sites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.

 

TRANSFER OF PERSONAL INFORMATION

Crannis Technology Services Ltd do not transfer Personal Information outside the EU.

 

HOW LONG DO WE KEEP YOUR INFORMATION FOR?

We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us, we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.

We hold your personal information for 6 years from the date our relationship ends.

 

CHANGES TO OUR PRIVACY POLICY

We will keep this Privacy Policy under regular review. We encourage you to check this Policy frequently to see updates that may affect how your information may be used. Your continued use of our Websites, Products & Services constitutes acceptance of any changes to this Policy.

This Privacy Policy was last updated in May 2018.

 

OUR DATA PROMISE

Crannis Technology Services Ltd will never sell your data and your details will be kept safe and secure at all times when it is within our servers. As with all data communications through the internet, where your Personal Data has been sent electronically to any third party, Crannis Technology Services Ltd cannot provide complete guarantees that it will remain secure, although we will take all appropriate steps to minimise risk.

Your Personal Data will not be used for unrelated profiling by Crannis Technology Services Ltd.

Your Personal Data will be retained in accordance with our Data Retention Policy. This Policy takes into account the purpose for which the data was collected, legal and regulatory requirements for retaining certain types of data and the reasonable record keeping requirements of Crannis Technology Services Ltd.

Under the General Data Protection Regulation (GDPR), you have the following rights in respect of your Personal Data that Crannis Technology Services Ltd processes:

  • The Right to be Informed about the collection and use of your Personal Data.
  • The Right to Access your Personal Data and supplementary information, including how it is being used.
  • The Right to Rectification of inaccurate or incomplete Personal Data.
  • The Right to Erasure of your Personal Data in certain circumstances.
  • The Right to Restrict Processing of your Personal Data in certain circumstances.
  • The Right to Data Portability in certain circumstances.
  • The Right to Object to Crannis Technology Services Ltd using your data for specific purposes.
  • The Right to Information on how your Personal Data is used for profiling purposes.

 

The Right to bring a complaint about Crannis Technology Services Ltd processing or handling of your Personal Data to the Information Commissioner’s Office (ICO). You can do this through the ICO website at https://ico.org.uk/concerns

If you have any questions about this Data Privacy Notice, or to make any request in accordance with your rights, please email us at privacy@crannistech.co.uk  or write to us at the address given below. Crannis Technology Services Ltd will respond to all requests without undue delay and not later than one month after the request has been received. Crannis Technology Services Ltd will not charge a fee for responding to any requests in respect of your Personal Data Rights.

Data Protection Officer

Crannis Technology Services Ltd

11 Falklands Road

Wroughton

Swindon

SN4 0TH

 

The Data Protection Officer for Crannis Technology Services Ltd can be contacted by email at privacy@crannistech.co.uk  or by post at the address above.